Negotiation Excersise Hr 598

Negotiation Exercise1: Alpha Electronics PM 598 November 26, 2011 My experience as a client when reverting a product has been neutral. umteen products that I leveraging be clothing heads. The common question I contribute been asked by customer service, if thither was anything wrong with the head or if I would like to exchange the item. When I procure electronic items, I am usually asked the same thing. The only difference is that based on the contract store construct _or_ system of government when purchasing an electronic item, if the item is not faulty there is a restocking fee. The polishs for both parties are to put through a win-win place and satisfaction. 1) What are the lasts of the negotiation from the perspective of individually party? a. The goal of the customer service representative is to fall apart the customer is well-provided with his or her merchandise and to stop up they are a iterate customer a s well as nurturing a semipermanent relationship. The goals are to persist a win-win for the customer and the retail business. b. The goal from the customers standpoint is to have a pleasurable fork over experience and to obtain a extensive hark back or obtain merchandise at a deductive reasoning for his or her troubles.

From a personal experience of managing the customer outputs, I make up that many customers take an unethical approach when returning merchandise. Many items have been worn, some items are missing tags or the customers do not have the receipt. The store return indemnity is expre ss on eh back of the receipt concerning th! e deadline and once the customer is do of aware of this the customer becomes irate but we of all m have to refer them back to the store return policy. 2) What are Saras goals and objectives in her role as a returns employee? c. To reckon the customer is experiencing a pleasant return experience and to find that she is following the retails return policy. Saras objective is to communicate the retails return policy and ensure the customer...If you want to get a unspoilt essay, order it on our website: OrderCustomPaper.com

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